Support

Order a Replacement Cooling Unit
Order a replacement for your out of warranty cooling unit.
Find Answers
Get answers to the most common questions about our products.
Ask a Question
Submit a question to our support staff who will reply to you by email. E-mail support available Mon-Fri 9AM-4PM EST.
Cooling Unit Troubleshooting
Do a self diagnostic to fix your cooling unit issues.
Request Warranty Service
You are under the 1 year manufacturer's warranty and would like to request service.
Order a Replacement Controller
Order a controller replacement for your out of warranty cooling unit.
Shipping Damage
Submit a form to our helpful support staff who will resolve your damage issue.
Missing Parts or Hardware
Submit a form to our helpful support staff who will resolve your missing parts/hardware issue.
Manuals
Find your manual here.
Product Registration
Register your cooling unit here.
Warranty Information
Learn more about your warranty.