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Warranty

 

Koolr Products Inc. warrants its products to be free from defects due to work-manship or material, under normal use and service, for a period of one (1) year after the date of purchase.


This warranty does not cover normal cosmetic wear, cosmetic defects, damage resulting from improper assembly or maintenance, methods of attaching to a wall or installation and use of improper anchors, shipping damage, accident, or any misuse, abuse or use contrary to the written instructions. Products are not warranted for commercial use.


The warranties expressed above constitute the entire warranty of Koolr Products Inc. with regard to its products and are in lieu of and exclusive of all other warranties, express or implied, including any of merchantability or fitnessfor a particular purpose. In no event shall Koolr Products Inc. be liable or responsible for incidental or consequential damages, including spoilage or breakage of wine. It is your own responsibility to insure your wine, and to take all reasonable and necessary precautions to safeguard its condition. Report broken or missing parts immediately upon purchase. A dated bill of sale is required for proof of purchase.


If your Winekoolr or Koolr/koolr Plus cooling unit or cabinet fails to perform as designed within one year of the date of purchase, Shanghai Koolspace Co. Ltd. warrants that, upon your request, it will be replaced, during the one year warranty period. This warranty applies only to the first end-user purchaser of a Winekoolr or Koolr/koolr Plus unit that is purchased and used in the continental US or Canada (excludes Alaska and Hawaii). It is not valid for subsequent purchasers, nor for units in use outside North America." The warranty period for your Winekoolr or Koolr/koolr Plus unit commences on the date you purchased it and expires one year thereafter.


REGISTRATION:

Within 10 days of purchase, complete and mail, fax or e-mail the registration sheet to Koolr Products Inc. Alternately, you may register your warranty on our Internet web site, www.wineracking.com. When you make a warranty claim, you must forward a copy of your original dated bill of sale to establish your date of purchase. To register online see Warranty Registration.

 

 

 

PROBLEM WITH COOLING UNIT:

Customer service and warranty problems are handled online at www.wineracking.com. You will find a comprehensive well-documented and easy-to-use solution to almost any question or problem you may have. The inquiry forms are filled in on-line and connect you to our representatives who will process your requests for warranty service. This is the quickest way to solve your problems. If you do not have access to the internet you may call us from 9:00 a.m to 4:00 p.m EST, to request a WARRANTY CLAIM INFORMATION KIT. We can fax or mail it to you. You can fill in the enclosed REQUEST FOR RETURN AUTHORIZATION CODE form and return it by mail or fax. We can then promptly process your claim.


WARRANTY SERVICE:

At our option we may choose to offer you a replacement part or product rather than a repair. Upon your authorization to accept a replacement unit and with appropriate security (credit card authorization), we will promptly ship a replacement unit. The replacement may be a unit that has been reconditioned by Shanghai Koolspace Co. Ltd.  The unit that needs service must be packed and returned to us, shipping prepaid. Upon its receipt, we will release your credit card security. Go online to the SUPPORT section on our web site at www.wineracking.com to request warranty service or see Warranty Service.


WHAT MUST YOU DO:

Your unit is designed to perform with a minimum amount of user maintenance when installed and operated precisely as directed in the manual. You are, however, responsible for the required user maintenance described in the manual, specifically, regular cleaning of the condensor coil and fans. Also, you must take steps to protect the unit from sudden power surges. As with any sensitive electronic device, your Winekoolr or Koolr/koolr Plus unit may be damaged by power surges or spikes, including lightning strikes, acts of god, sudden interruptions or prolonged low-voltage conditions, which are not covered by this Warranty. You must monitor your unit’s performance on a daily basis. If there is an apparent problem or “Alarm” condition, you must disconnect the power supply to avoid potential damage to your wine collection. It is your responsibility to insure your wine, and to take all reasonable and necessary precautions to safeguard its condition.


WARRANTY DOES NOT COVER:

This warranty covers only defects in materials and workmanship provided by Shanghai Koolspace Co. Ltd.  and does not cover equipment damage or malfunction from misuse, abuse, accident, act of God, or any unauthorized alteration or modification. The product must have been installed and operated precisely as directed in the manual which accompanies each product. Improper return shipping, inadequate packaging or shipping damage is not covered unless the unit is packaged and shipped in accordance with Shanghai Koolspace Co. Ltd. replacement procedures. This product is not warranted for COMMERCIAL USE. Such usage will void any warranty. Third party servicing of this product during the warranty period will also void the warranty, as will any evidence of tampering or alteration to the serial number and or the original dated bill of sale.


REPLACEMENT:

YOUR ONLY REMEDY UNDER THIS WARRANTY IS THE REPLACEMENT OF YOUR ELIGIBLE PRODUCT AS DESCRIBED ABOVE. NEITHER THIS WARRANTY NOR ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL EXTEND BEYOND THE ONE-YEAR WARRANTY PERIOD. UNDER NO CIRCUMSTANCES SHALL SHANGHAI KOOLSPACE CO. LTD. BE LIABLE FOR ANY SPECIAL INCIDENTAL, INDIRECT OR PUNITIVE DAMAGES OR FOR ANY CONSEQUENTIAL DAMAGES, INCLUDING SPOILAGE OF WINE, EVEN IF SHANGHAI KOOLSPACE CO. LTD. KNOWS OR IS INFORMED THAT SUCH DAMAGES ARE POSSIBLE. IT IS YOUR RESPONSIBILITY TO INSURE YOUR WINE, AND TAKE ALL REASONABLE, NECESSARY PRECAUTIONS TO SAFEGUARD ITS CONDITION. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. NO RESELLER IS AUTHORIZED TO MODIFY THE TERMS OF THIS WARRANTY. ANY ADDITIONAL WARRANTY OFFERED BY A RESELLER IS THE SOLE RESPONSIBILITY OF THAT RESELLER. WARRANTY IS VOID IF PRODUCT WAS PURCHASED FROM AN UNAUTHORIZED DEALER AND PURCHASERS WHO ARE NOT THE ORIGINAL OWNERS.


WARRANTY EXPIRES:

If your unit requires service after the one-year warranty period expires, you may have it serviced locally by any qualified HVAC technician, or you may purchase a new unit at a special discount under our Extended Warranty Program. Please be ready to provide model, serial number, credit card number and a copy of your original dated bill of sale. Using our Extended Warranty Program for older units will always be a preferable solution to returning a unit for repair. Go online at www.wineracking.com to see our Extended Warranty Program.